/* ============================================================
   MASTRES IT — AsistenteOS v2
   Línea de diseño: Red Hat Display + Be Vietnam Pro
   Navy #1B2B3A · Gold #b2b09f · Cream #f0ede8
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Red+Hat+Display:ital,wght@0,300;0,400;0,500;0,600;0,700;1,400&family=Be+Vietnam+Pro:wght@300;400;500;600&display=swap');

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  /* Paleta institucional — alineada con CRM Mastres IT */
  --navy:        #1B2B3A;
  --navy-2:      #131f2b;
  --navy-light:  #243547;
  --gold:        #b2b09f;
  --gold-dk:     #8e8c7c;
  --gold-light:  #cac9b8;

  /* Fondos */
  --bg:          #f0ede8;
  --bg-2:        #e8e4de;
  --surface:     #ffffff;
  --surface-2:   #faf9f7;

  /* Bordes */
  --border:      rgba(27,43,58,0.10);
  --border-dk:   rgba(27,43,58,0.18);

  /* Texto */
  --text:        #1B2B3A;
  --text-2:      #3d5268;
  --text-muted:  #6b7280;
  --text-ghost:  #9ca3af;

  /* Semánticos */
  --green:       #2e7d32;   --green-bg:  rgba(46,125,50,.08);
  --amber:       #b45309;   --amber-bg:  rgba(180,83,9,.08);
  --red:         #c62828;   --red-bg:    rgba(198,40,40,.08);
  --blue:        #0369a1;   --blue-bg:   rgba(3,105,161,.08);
  --orange:      #ea580c;   --orange-bg: rgba(234,88,12,.08);

  /* Tipografía */
  --font-head:   'Red Hat Display', system-ui, sans-serif;
  --font-body:   'Be Vietnam Pro', system-ui, sans-serif;

  /* Forma */
  --radius:      6px;
  --radius-md:   10px;
  --radius-lg:   14px;
  --ease:        cubic-bezier(0.22,1,0.36,1);

  /* Táctil */
  --tap:         46px;
  --safe-bottom: env(safe-area-inset-bottom, 16px);
}

html { -webkit-font-smoothing: antialiased; height: 100%; }
body {
  font-family: var(--font-body);
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
  line-height: 1.6;
  min-height: 100vh;
  padding-bottom: calc(88px + var(--safe-bottom));
}

h1,h2,h3,h4 {
  font-family: var(--font-head);
  font-weight: 400;
  letter-spacing: 0.01em;
}

/* ── TOPBAR ──────────────────────────────────────────────── */
.topbar {
  position: fixed; top: 0; left: 0; right: 0; z-index: 200;
  background: var(--navy);
  border-bottom: 1px solid rgba(255,255,255,.06);
}
.topbar-inner {
  height: 54px;
  display: flex; align-items: center;
  padding: 0 14px; gap: 6px;
}
.topbar-logo {
  display: flex; align-items: center; gap: 8px;
  flex: 1; text-decoration: none;
}
.topbar-mark {
  width: 28px; height: 28px; border-radius: 5px;
  background: rgba(178,176,159,.18);
  border: 1px solid rgba(178,176,159,.25);
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-head);
  font-size: 9px; font-weight: 500; letter-spacing: .10em;
  text-transform: uppercase; color: var(--gold);
}
.topbar-name {
  font-family: var(--font-head);
  font-size: 11px; font-weight: 300;
  letter-spacing: .20em; text-transform: uppercase;
  color: rgba(255,255,255,.82);
  display: flex; align-items: baseline; gap: 0;
}
.tn-asistente { font-weight: 300; color: rgba(255,255,255,0.50); }
.tn-os        { font-weight: 700; color: #ffffff; letter-spacing: .20em; }

.topbar-ico-btn {
  position: relative;
  width: 36px; height: 36px;
  border-radius: var(--radius);
  display: flex; align-items: center; justify-content: center;
  background: transparent; border: none; cursor: pointer;
  color: rgba(255,255,255,.65); text-decoration: none;
  transition: background .15s;
}
.topbar-ico-btn:hover,
.topbar-ico-btn:active { background: rgba(255,255,255,.08); }
.topbar-ico-btn svg {
  width: 18px; height: 18px; stroke: currentColor; fill: none;
  stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round;
}
.topbar-notif-dot {
  position: absolute; top: 7px; right: 7px;
  width: 6px; height: 6px;
  background: var(--red); border-radius: 50%;
  border: 1.5px solid var(--navy);
}
.topbar-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: rgba(255,255,255,.12);
  border: 1px solid rgba(255,255,255,.22);
  color: #fff; font-size: 11px; font-weight: 500;
  font-family: var(--font-head); letter-spacing: .05em;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; text-transform: uppercase;
}

/* ── DROPDOWN MENÚ ───────────────────────────────────────── */
#topbar-menu {
  display: none;
  position: fixed; top: 54px; right: 8px;
  width: 230px;
  background: var(--surface);
  border-radius: var(--radius-md);
  box-shadow: 0 8px 40px rgba(0,0,0,.15), 0 0 0 1px rgba(0,0,0,.06);
  z-index: 300; overflow: hidden;
  animation: menuIn .15s ease;
}
#topbar-menu.open { display: block; }
@keyframes menuIn {
  from { opacity:0; transform:translateY(-5px) scale(.97) }
  to   { opacity:1; transform:none }
}
.tmenu-user { padding: 12px 14px 10px; border-bottom: 1px solid var(--border); }
.tmenu-user-name { font-family: var(--font-head); font-size: 13px; font-weight: 500; color: var(--navy); }
.tmenu-user-email { font-size: 11px; color: var(--text-muted); margin-top: 1px; }
.tmenu-item {
  display: flex; align-items: center; gap: 10px;
  padding: 11px 14px;
  font-family: var(--font-head);
  font-size: 12px; font-weight: 400; letter-spacing: .04em;
  color: var(--text-2); text-decoration: none;
  border: none; background: none;
  width: 100%; cursor: pointer; transition: background .1s;
}
.tmenu-item:hover { background: var(--bg); }
.tmenu-item svg {
  width: 16px; height: 16px; stroke: currentColor; fill: none;
  stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round;
  flex-shrink: 0; color: var(--text-muted);
}
.tmenu-item.danger { color: var(--red); }
.tmenu-item.danger svg { color: var(--red); }
.tmenu-sep { height: 1px; background: var(--border); margin: 3px 0; }
#menu-overlay { display:none; position:fixed; inset:0; z-index:299; }
#menu-overlay.open { display:block; }

/* ── PAGE BODY ───────────────────────────────────────────── */
.page-body { padding-top: 54px; min-height: 100vh; }
.page-title-bar {
  padding: 16px 16px 6px;
  display: flex; align-items: flex-start; justify-content: space-between;
}
.page-title-bar h1 {
  font-family: var(--font-head);
  font-size: 10px; font-weight: 500;
  letter-spacing: .20em; text-transform: uppercase;
  color: var(--text-muted);
}
.page-sub {
  font-size: 11px; color: var(--text-ghost); margin-top: 2px;
}

/* ── BOTTOM NAV ──────────────────────────────────────────── */
.bottom-nav {
  position: fixed;
  bottom: calc(10px + env(safe-area-inset-bottom, 0px));
  left: 14px; right: 14px;
  height: 62px;
  background: rgba(27,43,58,.96);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 24px;
  display: flex; align-items: center; padding: 0 4px;
  z-index: 100;
  box-shadow: 0 8px 32px rgba(0,0,0,.28), 0 2px 8px rgba(0,0,0,.18);
}
.bnav-item {
  flex: 1; display: flex; flex-direction: column;
  align-items: center; justify-content: center; gap: 3px;
  text-decoration: none; color: rgba(255,255,255,.32);
  font-family: var(--font-head);
  font-size: 7px; font-weight: 500; letter-spacing: .08em;
  text-transform: uppercase;
  padding: 8px 4px; border-radius: 18px;
  transition: color .2s, background .2s; position: relative;
  -webkit-tap-highlight-color: transparent;
}
.bnav-item.active {
  color: var(--gold);
  background: rgba(178,176,159,.10);
}
.bnav-item.active .bnav-ico svg { stroke: var(--gold); }
.bnav-label {
  font-size: 7px; line-height: 1;
  transition: opacity .2s;
}
.bnav-ico {
  display: flex; align-items: center; justify-content: center;
  width: 24px; height: 24px; position: relative;
}
.bnav-ico svg {
  width: 21px; height: 21px; stroke: currentColor; fill: none;
  stroke-width: 1.6; stroke-linecap: round; stroke-linejoin: round;
}
.bnav-badge {
  position: absolute; top: -4px; right: -8px;
  background: var(--red); color: #fff;
  font-size: 8px; font-weight: 600; min-width: 15px;
  height: 15px; border-radius: 8px; padding: 0 3px;
  display: flex; align-items: center; justify-content: center;
  border: 1.5px solid rgba(27,43,58,.96);
}

/* ── PLAN CHIP ───────────────────────────────────────────── */
.plan-chip {
  padding: 2px 8px; border-radius: 20px;
  font-family: var(--font-head);
  font-size: 8px; font-weight: 500; letter-spacing: .12em;
  text-transform: uppercase;
  background: rgba(178,176,159,.14); color: var(--gold);
  border: 1px solid rgba(178,176,159,.22);
}
.plan-chip.trial { background: var(--orange-bg); color: var(--orange); border-color: rgba(234,88,12,.25); }

/* ── CARDS ───────────────────────────────────────────────── */
.card {
  background: var(--surface);
  border-radius: var(--radius-md);
  border: 1px solid var(--border);
  box-shadow: 0 1px 2px rgba(27,43,58,.04);
  overflow: hidden; margin-bottom: 10px;
}
.card-header {
  padding: 12px 14px 10px; border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 8px;
}
.card-header h3 {
  font-family: var(--font-head);
  font-size: 9px; font-weight: 500;
  letter-spacing: .20em; text-transform: uppercase;
  color: var(--text-muted); flex: 1;
}
.card-body { padding: 12px 14px; }

/* ── CONTACT CARD ────────────────────────────────────────── */
.contact-card {
  background: var(--surface);
  border-radius: var(--radius-lg);
  border: 1px solid var(--border);
  box-shadow: 0 1px 3px rgba(27,43,58,.05);
  margin: 0 12px 10px; overflow: hidden;
}
.contact-card.es-lead {
  border: 1.5px solid rgba(234,88,12,.35);
  background: linear-gradient(160deg,rgba(234,88,12,.03) 0%, var(--surface) 50%);
}
.cc-header {
  padding: 14px 14px 10px;
  display: flex; align-items: flex-start; gap: 12px;
}
.cc-av {
  width: 42px; height: 42px; border-radius: 50%;
  background: var(--navy); color: rgba(255,255,255,.9);
  font-family: var(--font-head); font-size: 13px; font-weight: 400;
  letter-spacing: .05em; text-transform: uppercase;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.cc-info { flex: 1; min-width: 0; }
.cc-name {
  font-family: var(--font-head);
  font-size: 15px; font-weight: 400; letter-spacing: .01em;
  color: var(--navy);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.cc-meta {
  font-size: 11px; color: var(--text-muted); margin-top: 3px;
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}
.cc-badges { display: flex; gap: 5px; margin-top: 7px; flex-wrap: wrap; }

/* ── BADGES ──────────────────────────────────────────────── */
.badge {
  display: inline-flex; align-items: center;
  padding: 2px 8px; border-radius: 3px;
  font-family: var(--font-head);
  font-size: 9px; font-weight: 500;
  letter-spacing: .10em; text-transform: uppercase;
  border: 1px solid;
}
.badge-lead     { background: var(--navy);   color: #fff; border-color: var(--navy); }
.badge-comprador{ background: transparent;   color: var(--navy); border-color: var(--border-dk); }
.badge-vendedor { background: var(--blue-bg);color: var(--blue); border-color: rgba(3,105,161,.2); }
.badge-urgente  { background: var(--red-bg); color: var(--red);  border-color: rgba(198,40,40,.2); }
.badge-caliente { background: var(--orange-bg); color: var(--orange); border-color: rgba(234,88,12,.2); }
.badge-resp     { background: var(--green-bg); color: var(--green); border-color: rgba(46,125,50,.2); }
.badge-d0  { background:var(--orange-bg);color:var(--orange);border-color:rgba(234,88,12,.2); }
.badge-d3  { background:var(--blue-bg);color:var(--blue);border-color:rgba(3,105,161,.2); }
.badge-d7  { background:rgba(109,40,217,.07);color:#6d28d9;border-color:rgba(109,40,217,.2); }

/* ── CONTACT MSG / CONTEXT ───────────────────────────────── */
.cc-context {
  margin: 0 14px 10px; font-size: 12px; color: var(--text-muted);
  background: var(--surface-2); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 9px 11px; line-height: 1.5;
}
.cc-msg-wrap { margin: 0 14px 10px; }
.cc-msg-lbl {
  font-family: var(--font-head);
  font-size: 8px; font-weight: 500; letter-spacing: .14em;
  text-transform: uppercase; color: var(--text-muted); margin-bottom: 5px;
}
.cc-msg {
  width: 100%; border: 1px solid var(--border);
  border-radius: var(--radius); padding: 10px 12px;
  font-size: 13px; font-family: var(--font-body);
  resize: none; outline: none; color: var(--text);
  background: var(--surface-2); line-height: 1.55;
  transition: border-color .2s;
}
.cc-msg:focus { border-color: var(--gold); background: var(--surface); }

/* ── BOTONES ─────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center;
  justify-content: center; gap: 6px;
  min-height: var(--tap);
  border: 1px solid transparent;
  border-radius: var(--radius);
  font-family: var(--font-head);
  font-size: .68rem; font-weight: 500;
  letter-spacing: .14em; text-transform: uppercase;
  cursor: pointer; text-decoration: none;
  transition: all .18s var(--ease); padding: 0 16px;
  white-space: nowrap;
}
.btn:active { transform: scale(.97); opacity: .9; }

.btn-primary  { background: var(--navy); color: #fff; border-color: var(--navy); }
.btn-primary:hover { background: var(--navy-light); }

.btn-outline  { background: transparent; color: var(--navy); border-color: var(--border-dk); }
.btn-outline:hover { background: var(--bg); }

.btn-ghost    { background: var(--surface-2); color: var(--text-2); border-color: var(--border); }
.btn-ghost:hover { background: var(--bg-2); }

.btn-success  { background: var(--green-bg); color: var(--green); border-color: rgba(46,125,50,.25); }
.btn-danger   { background: var(--red-bg);   color: var(--red);   border-color: rgba(198,40,40,.25); }
.btn-amber    { background: var(--amber-bg); color: var(--amber); border-color: rgba(180,83,9,.25); }
.btn-wa       { background: #25D366; color: #fff; border-color: #25D366; }
.btn-wa:hover { background: #1dba57; }

.btn-sm  { min-height: 34px; font-size: .63rem; padding: 0 12px; }
.btn-lg  { min-height: 52px; font-size: .75rem; }
.btn-full{ width: 100%; }

/* Botones de acción en contacto (grid) */
.cc-actions { display: grid; gap: 7px; padding: 0 14px 14px; }
.cc-actions.two   { grid-template-columns: 1fr auto; }
.cc-actions.three { grid-template-columns: 2fr 1fr 1fr; }
.cc-actions.four  { grid-template-columns: repeat(4,1fr); }

/* Resultados */
.btn-result {
  display: flex; flex-direction: column; align-items: center;
  justify-content: center; gap: 3px;
  min-height: 52px; border-radius: var(--radius);
  border: 1px solid var(--border); background: var(--surface);
  cursor: pointer; font-family: var(--font-head);
  font-size: .63rem; font-weight: 500; letter-spacing: .08em;
  text-transform: uppercase; color: var(--text-muted); padding: 6px 4px;
}
.btn-result .ico { font-size: 18px; }
.btn-result.pos   { background:var(--green-bg);  border-color:rgba(46,125,50,.25); color:var(--green); }
.btn-result.neg   { background:var(--red-bg);    border-color:rgba(198,40,40,.25); color:var(--red); }
.btn-result.visit { background:var(--blue-bg);   border-color:rgba(3,105,161,.25); color:var(--blue); }
.btn-result.noans { background:var(--surface-2); border-color:var(--border); color:var(--text-muted); }

/* ── STATS ROW ───────────────────────────────────────────── */
.stats-row {
  display: grid; grid-template-columns: repeat(4,1fr);
  gap: 8px; padding: 12px 14px;
}
.stat-box {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius-md); padding: 12px 8px; text-align: center;
}
.stat-num {
  font-family: var(--font-head);
  font-size: 22px; font-weight: 300; color: var(--navy); line-height: 1;
}
.stat-label {
  font-family: var(--font-head);
  font-size: 7px; font-weight: 500; color: var(--text-muted);
  text-transform: uppercase; letter-spacing: .12em; margin-top: 4px;
}
.stat-box.highlight { background: var(--navy); border-color: var(--navy); }
.stat-box.highlight .stat-num,
.stat-box.highlight .stat-label { color: #fff; }
.stat-box.warn .stat-num { color: var(--red); }

/* ── SECTION HEADER ──────────────────────────────────────── */
.section-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 14px 8px;
}
.section-header h2 {
  font-family: var(--font-head);
  font-size: 8px; font-weight: 500;
  color: var(--text-muted); text-transform: uppercase; letter-spacing: .22em;
}
.section-header a {
  font-family: var(--font-head);
  font-size: 8px; font-weight: 500; letter-spacing: .14em;
  text-transform: uppercase; color: var(--gold-dk);
  text-decoration: none; opacity: .8; transition: opacity .12s;
}
.section-header a:hover { opacity: 1; }

/* ── SECTION SEPARATOR ───────────────────────────────────── */
.section-sep {
  padding: 8px 14px 4px;
  font-family: var(--font-head);
  font-size: 8px; font-weight: 500; letter-spacing: .18em;
  text-transform: uppercase; color: var(--text-muted);
  display: flex; align-items: center; gap: 8px;
}
.section-sep::after { content:''; flex:1; height:1px; background: var(--border); }

/* ── FORMS ───────────────────────────────────────────────── */
.form-group { margin-bottom: 14px; }
.form-group label {
  display: block; font-family: var(--font-head);
  font-size: 9px; font-weight: 500; letter-spacing: .14em;
  text-transform: uppercase; color: var(--text-muted); margin-bottom: 5px;
}
.form-group input,
.form-group select,
.form-group textarea {
  width: 100%; min-height: var(--tap);
  border: 1px solid var(--border);
  border-radius: var(--radius); padding: 10px 13px;
  font-family: var(--font-body); font-size: 14px;
  background: var(--surface); color: var(--text);
  outline: none; -webkit-appearance: none;
  transition: border-color .2s, box-shadow .2s;
}
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  border-color: var(--gold);
  box-shadow: 0 0 0 3px rgba(178,176,159,.18);
}
.form-group textarea { min-height: 90px; resize: vertical; }
.form-hint { font-size: 11px; color: var(--text-muted); margin-top: 4px; }

/* ── ALERTS ──────────────────────────────────────────────── */
.alert {
  padding: 10px 13px; border-radius: var(--radius); font-size: 13px;
  margin: 0 14px 10px; border: 1px solid; line-height: 1.5;
}
.alert-ok   { background: var(--green-bg); color: var(--green); border-color: rgba(46,125,50,.22); }
.alert-err  { background: var(--red-bg);   color: var(--red);   border-color: rgba(198,40,40,.22); }
.alert-warn { background: var(--amber-bg); color: var(--amber); border-color: rgba(180,83,9,.22); }

/* ── EMPTY STATE ─────────────────────────────────────────── */
.empty-state {
  text-align: center; padding: 48px 24px; color: var(--text-muted);
}
.empty-state .ico { font-size: 36px; margin-bottom: 12px; opacity: .4; }
.empty-state h3 {
  font-family: var(--font-head); font-size: 15px; font-weight: 400;
  letter-spacing: .04em; color: var(--navy); margin-bottom: 6px;
}
.empty-state p { font-size: 13px; line-height: 1.6; }

/* ── FAB ─────────────────────────────────────────────────── */
.fab {
  position: fixed;
  bottom: calc(84px + var(--safe-bottom) + 10px);
  right: 14px; width: 50px; height: 50px; border-radius: 50%;
  background: var(--navy); color: #fff; font-size: 20px;
  display: flex; align-items: center; justify-content: center;
  box-shadow: 0 4px 16px rgba(27,43,58,.30);
  text-decoration: none; z-index: 99; border: none; cursor: pointer;
  transition: transform .2s var(--ease);
}
.fab:active { transform: scale(.92); }

/* ── MODAL ───────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0; z-index: 200;
  background: rgba(27,43,58,.50);
  display: flex; align-items: flex-end;
  backdrop-filter: blur(2px);
}
.modal-sheet {
  background: var(--surface); border-radius: 14px 14px 0 0;
  width: 100%; max-height: 90vh; overflow-y: auto;
  padding: 0 0 calc(20px + var(--safe-bottom));
  border-top: 2px solid var(--gold);
}
.modal-handle {
  width: 32px; height: 3px; background: var(--border);
  border-radius: 2px; margin: 12px auto 14px;
}
.modal-header {
  padding: 0 14px 12px; border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
}
.modal-header h3 {
  font-family: var(--font-head);
  font-size: 10px; font-weight: 500; letter-spacing: .16em;
  text-transform: uppercase; color: var(--navy);
}
.modal-close {
  width: 28px; height: 28px; background: var(--bg);
  border: 1px solid var(--border); border-radius: 50%;
  font-size: 14px; cursor: pointer; color: var(--text-muted);
  display: flex; align-items: center; justify-content: center;
}
.modal-body { padding: 14px; }

/* ── TABS ────────────────────────────────────────────────── */
.tabs {
  display: flex; border-bottom: 1px solid var(--border);
  overflow-x: auto; scrollbar-width: none; padding: 0 14px;
}
.tabs::-webkit-scrollbar { display: none; }
.tab-item {
  padding: 11px 12px;
  font-family: var(--font-head);
  font-size: .65rem; font-weight: 500; letter-spacing: .14em;
  text-transform: uppercase; color: var(--text-muted);
  white-space: nowrap; border-bottom: 2px solid transparent;
  text-decoration: none; transition: color .15s, border-color .15s;
  margin-bottom: -1px;
}
.tab-item.active { color: var(--navy); border-bottom-color: var(--gold); }

/* ── PROGRESS BAR ────────────────────────────────────────── */
.prog-bg  { background: rgba(27,43,58,.08); border-radius: 99px; height: 6px; }
.prog-fill{ border-radius: 99px; height: 6px; transition: width .5s; }

/* ── UTILS ───────────────────────────────────────────────── */
.divider     { height: 1px; background: var(--border); margin: 6px 0; }
.text-muted  { color: var(--text-muted); }
.text-sm     { font-size: 12px; }
.fw-500      { font-weight: 500; }
.mt-8        { margin-top: 8px; }
.mt-12       { margin-top: 12px; }
.px-14       { padding-left: 14px; padding-right: 14px; }
.gap-8       { display: flex; flex-direction: column; gap: 8px; }

/* ── CHAT SOPORTE ────────────────────────────────────────── */
#chat-panel {
  display: none; position: fixed;
  bottom: calc(58px + var(--safe-bottom));
  right: 12px; left: 12px; max-width: 420px; margin: 0 auto;
  background: var(--surface); border-radius: 14px 14px 10px 10px;
  box-shadow: 0 -4px 32px rgba(0,0,0,.14);
  z-index: 250; flex-direction: column; overflow: hidden;
  height: 68vh; max-height: 500px;
}
#chat-panel.open { display: flex; }
#chat-panel-head {
  background: var(--navy); padding: 12px 14px;
  display: flex; align-items: center; gap: 10px;
  border-radius: 14px 14px 0 0;
}
.cp-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: rgba(178,176,159,.20); border: 1px solid rgba(178,176,159,.3);
  display: flex; align-items: center; justify-content: center;
  font-size: 14px; flex-shrink: 0;
}
#chat-panel-head strong { color:#fff; font-family:var(--font-head); font-size:12px; letter-spacing:.04em; display:block; }
#chat-panel-head span { color:rgba(255,255,255,.45); font-size:10px; }
#chat-panel-close { margin-left:auto;background:none;border:none;color:rgba(255,255,255,.5);font-size:20px;cursor:pointer;line-height:1;padding:0; }
#chat-msgs { flex:1;overflow-y:auto;padding:12px 12px 4px;display:flex;flex-direction:column;gap:8px; }
.chat-msg { max-width:85%;font-size:13px;line-height:1.5;padding:8px 11px;border-radius:12px;word-break:break-word; }
.chat-msg.bot { background:var(--surface-2);color:var(--text);align-self:flex-start;border-radius:3px 12px 12px 12px; }
.chat-msg.user { background:var(--navy);color:#fff;align-self:flex-end;border-radius:12px 3px 12px 12px; }
#chat-input-area { padding:8px 10px;border-top:1px solid var(--border);display:flex;gap:7px; }
#chat-input { flex:1;padding:8px 11px;border:1px solid var(--border);border-radius:var(--radius);font-size:13px;resize:none;height:36px;font-family:var(--font-body); }
#chat-input:focus { outline:none;border-color:var(--gold); }
#chat-send { background:var(--navy);color:#fff;border:none;border-radius:var(--radius);width:36px;height:36px;cursor:pointer;font-size:14px;flex-shrink:0; }
#chat-send:disabled { background:var(--bg-2);color:var(--text-muted);cursor:not-allowed; }

/* ── DESKTOP ─────────────────────────────────────────────── */
@media (min-width: 600px) {
  body               { max-width: 480px; margin: 0 auto; }
  .topbar            { max-width: 480px; left: 50%; transform: translateX(-50%); }
  .bottom-nav        { max-width: 452px; left: 50%; right: auto; transform: translateX(-50%); border-radius: 24px; }
  .fab               { right: calc(50% - 480px/2 + 14px); }
  .modal-overlay     { max-width: 480px; left: 50%; transform: translateX(-50%); }
  #chat-panel        { right: calc(50% - 480px/2 + 12px); left: calc(50% - 480px/2 + 12px); }
  #topbar-menu       { right: calc(50% - 480px/2 + 8px); }
}